Quid Lab Lifestyle LLP
Return, Replacement, Warranty & Refund Policy
Effective Date: 21/07/2026
This Return, Replacement, Warranty & Refund Policy ("Policy") forms an integral part of the Terms & Conditions governing the use of the Quid Lab Lifestyle LLP website and the purchase of products from it. By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
Quid Lab Lifestyle LLP reserves the right to amend, modify, or update this Policy at any time without prior notice. The version published on the website at the time of your purchase shall govern your order.
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# 1. Scope
This Policy applies exclusively to products purchased directly from the official website of Quid Lab Lifestyle LLP.
Products purchased through third-party marketplaces, distributors, retailers, or resellers shall be governed by the return, replacement, refund, and warranty policies applicable to those respective platforms or sellers.
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# 2. No Return for Change of Mind
As our products are electronic accessories, returns shall not be accepted for reasons including but not limited to:
* Change of mind
* No longer required
* Ordered by mistake
* Better price available elsewhere
* Personal preference
* Colour, size, finish, or design preference
* Compatibility issues not attributable to incorrect product specifications published by Quid Lab Lifestyle LLP
Customers are advised to verify all product specifications, compatibility, and features before placing an order.
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# 3. Replacement Eligibility
A replacement may be approved only under the following circumstances:
* Product received in damaged condition;
* Manufacturing defect;
* Incorrect product shipped by Quid Lab Lifestyle LLP;
* Missing components or accessories due to packing error.
A replacement request must be raised within 48 hours from the date and time of delivery.
Failure to report within the prescribed timeline may result in rejection of the claim unless covered separately under the applicable warranty.
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# 4. Mandatory Evidence
To process any replacement request, the customer must provide:
* Original order number;
* Clear photographs of the product;
* Clear photographs of the shipping package;
* Product serial number (where applicable);
* Complete unboxing video recorded continuously from the moment the sealed package is opened until the product and all accessories are visible;
* Any additional information requested by Quid Lab Lifestyle LLP.
Claims submitted without satisfactory supporting evidence may be rejected at the sole discretion of Quid Lab Lifestyle LLP.
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# 5. Reverse Pickup & Inspection
Where applicable, Quid Lab Lifestyle LLP shall arrange reverse pickup through its logistics partner.
The customer shall:
* hand over the complete product;
* return all accessories, manuals, cables, inserts, warranty cards, and original packaging;
* provide a handover video at the time of pickup if requested.
Upon receipt, the product shall undergo technical inspection.
A replacement shall be approved only after verification that:
* the reported defect exists;
* the product has not been physically damaged after delivery;
* the defect is covered under this Policy or the applicable warranty.
Inspection findings of Quid Lab Lifestyle LLP or its authorised service partner shall be final for processing replacement requests.
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# 6. Situations Where Replacement May Be Rejected
Replacement requests may be rejected if:
* the product shows signs of misuse, abuse, negligence, or improper handling;
* liquid ingress or water damage is detected;
* accidental damage has occurred;
* the product has been opened, modified, repaired, or altered by an unauthorised person;
* accessories or original packaging are missing;
* serial numbers, QR codes, warranty stickers, or identification labels are removed, tampered with, or illegible;
* the issue arises due to normal wear and tear;
* the reported issue is not reproducible during inspection;
* insufficient evidence has been provided;
* the claim is fraudulent or misleading.
Quid Lab Lifestyle LLP reserves the right to reject any claim found to be false, abusive, or fraudulent.
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# 7. Warranty
Products covered under warranty shall be eligible for repair or replacement only for manufacturing defects occurring during the applicable warranty period.
Warranty does not cover:
* cosmetic damage;
* scratches or dents;
* normal wear and tear;
* battery deterioration due to regular usage;
* damage caused by overcharging, power surges, incompatible chargers, misuse, accidents, or improper storage;
* damage caused by fire, flood, lightning, or other force majeure events.
Quid Lab Lifestyle LLP reserves the right to repair, refurbish, or replace the product with a new, equivalent, or refurbished product of similar specifications.
The remaining warranty period shall continue from the original purchase date unless otherwise required by applicable law.
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# 8. Product Availability
If a replacement product is unavailable or permanently discontinued, Quid Lab Lifestyle LLP may, at its sole discretion:
* provide a product of equivalent specifications and value;
* issue Store Credit of equivalent value; or
* offer any other commercially reasonable resolution.
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# 9. Refund Policy
Except where required under applicable law, Quid Lab Lifestyle LLP does not provide refunds for successfully delivered products.
Refunds may be processed only in exceptional circumstances, including but not limited to:
* duplicate payment;
* payment successfully received but order not confirmed;
* order cancelled prior to shipment;
* order that cannot be fulfilled by Quid Lab Lifestyle LLP;
* any other situation where Quid Lab Lifestyle LLP determines that a refund is appropriate.
Where approved, refunds shall be processed only through the original mode of payment.
Quid Lab Lifestyle LLP reserves the right to decline refund requests that do not satisfy this Policy.
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# 10. Store Credit / Gift Card
Where Store Credit or a Gift Card is issued:
* it shall be valid for twelve (12) months from the date of issuance;
* it is non-transferable;
* it cannot be exchanged for cash;
* it cannot be redeemed against previous purchases;
* expired Store Credit shall automatically lapse and shall not be reinstated.
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# 11. Limitation of Liability
To the maximum extent permitted under applicable law, Quid Lab Lifestyle LLP shall not be liable for:
* indirect, incidental, consequential, or special damages;
* loss of profits, business, goodwill, or data;
* delays caused by logistics partners;
* damages resulting from improper use of products;
* compatibility issues arising from third-party devices not expressly supported.
The maximum liability of Quid Lab Lifestyle LLP, in any event, shall not exceed the purchase price actually paid by the customer for the product giving rise to the claim.
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# 12. Fraud Prevention
Quid Lab Lifestyle LLP reserves the right to:
* verify customer identity;
* refuse replacement or refund requests suspected to be fraudulent;
* report fraudulent activity to the appropriate law enforcement authorities;
* permanently suspend customer accounts involved in abuse of this Policy.
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# 13. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, unless otherwise required by applicable law.
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# 14. Contact Us
For assistance regarding returns, replacements, warranty claims, or refunds, please contact:
Quid Lab Lifestyle LLP
Email: www.quidlablifestyle@gmail.com
Contact No. : 7070704419
Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
Public holidays excluded.