Quid Lab Lifestyle LLP
# Shipping & Delivery Policy
Effective Date: [21/07/2026]
This Shipping & Delivery Policy ("Policy") forms an integral part of the Terms & Conditions of Quid Lab Lifestyle LLP ("Company", "we", "our", or "us"). By placing an order through our website, you acknowledge and agree to the terms set forth herein.
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# 1. Order Processing
* All orders are subject to successful payment authorization, product availability, and acceptance by Quid Lab Lifestyle LLP.
* Orders are generally processed within 1–2 business days from the date of order confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During festivals, promotional campaigns, product launches, or unforeseen circumstances, processing times may be extended. Customers will be notified where reasonably practicable.
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# 2. Shipping Partner
Quid Lab Lifestyle LLP has partnered with Shiprocket as its logistics aggregation platform. Shiprocket allocates shipments to reputed courier partners based on serviceability, delivery timelines, and operational efficiency.
The selection of the courier partner is made solely by Shiprocket or Quid Lab Lifestyle LLP, and customers may not request or insist on a specific courier service.
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# 3. Delivery Timeline
Estimated delivery timelines are:
* Metro Cities: 2–5 business days
* Tier-II & Tier-III Cities: 3–7 business days
* Remote or Special Service Areas: 5–10 business days
These timelines are estimates only and do not constitute a guarantee of delivery.
Delivery timelines may vary due to:
* weather conditions;
* natural disasters;
* strikes or labour disruptions;
* transportation delays;
* government restrictions;
* local law and order situations;
* courier operational constraints;
* force majeure events; or
* any circumstance beyond the reasonable control of Quid Lab Lifestyle LLP.
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# 4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Quid Lab Lifestyle LLP reserves the right to revise shipping charges, promotional free shipping offers, or minimum order value requirements without prior notice.
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# 5. Order Tracking
Once your order has been dispatched, a confirmation email, SMS, or WhatsApp message (where applicable) containing the tracking details will be sent to the registered contact information provided during checkout.
Customers may also track their shipment using the tracking link provided in the dispatch confirmation.
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# 6. Delivery Address
Customers are solely responsible for providing:
* complete and accurate delivery address;
* correct PIN code;
* recipient's name;
* valid mobile number.
Quid Lab Lifestyle LLP shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information provided by the customer.
If an order is returned due to an incorrect address or repeated delivery failure, re-shipping charges shall be borne by the customer.
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# 7. Delivery Attempts
Courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed because:
* the customer is unavailable;
* the customer refuses delivery;
* incorrect address is provided;
* recipient cannot be contacted; or
* delivery repeatedly fails,
the shipment may be returned to Quid Lab Lifestyle LLP.
Re-dispatch of returned shipments may be subject to additional shipping charges.
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# 8. Open Delivery
Unless specifically offered by the courier partner, Open Box Delivery/Open Delivery is not available.
Customers should inspect the external package before accepting delivery.
If the outer package appears severely damaged or tampered with, customers should:
* refuse delivery where permitted by the courier;
* immediately record photographs or videos;
* contact our Customer Support within *24 hours*.
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# 9. Mandatory Unboxing Video
Customers are strongly advised to record a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product and all included accessories are clearly visible.
An unboxing video is mandatory for claims relating to:
* damaged products;
* wrong products;
* missing accessories;
* missing items;
* shipping damage.
Failure to provide an unboxing video may result in rejection of such claims where verification is not otherwise possible.
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# 10. Risk & Ownership
Ownership of the product passes to the customer upon successful delivery at the address provided in the order.
Risk of loss or damage transfers to the customer once delivery has been completed and acknowledged by the courier or recipient.
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# 11. Delayed Deliveries
While Quid Lab Lifestyle LLP strives to ensure timely deliveries, delivery dates are estimates only.
Quid Lab Lifestyle LLP shall not be liable for any indirect or consequential losses resulting from delivery delays caused by courier partners or circumstances beyond its reasonable control.
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# 12. Lost Shipments
If a shipment is confirmed by the courier partner as lost in transit before delivery, Quid Lab Lifestyle LLP will, after verification, either:
* dispatch a replacement product (subject to stock availability); or
* issue a full refund to the original payment method if replacement is not feasible.
Claims regarding lost shipments must be reported to Customer Support within 7 days from the expected delivery date.
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# 13. Partial Deliveries
If your order contains multiple products, they may be shipped separately depending on inventory availability or courier logistics.
No additional shipping charges will be levied for split shipments unless expressly communicated prior to dispatch.
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# 14. Shipping Restrictions
Quid Lab Lifestyle LLP currently ships only to locations within India that are serviceable by our logistics partners.
Orders placed for non-serviceable PIN codes may be cancelled and refunded, or any other suitable resolution may be offered at our discretion.
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# 15. Force Majeure
Quid Lab Lifestyle LLP shall not be liable for any delay or failure in shipment or delivery arising from events beyond its reasonable control, including but not limited to acts of God, floods, earthquakes, pandemics, epidemics, war, terrorism, governmental actions, transportation disruptions, cyber incidents, or courier network failures.
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# 16. Customer Support
For any shipping or delivery-related assistance, please contact:
Quid Lab Lifestyle LLP
Email: support@quidlab.in
Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
Excluding public holidays.
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# 17. Amendments
Quid Lab Lifestyle LLP reserves the right to modify, revise, suspend, or replace this Shipping & Delivery Policy at any time without prior notice. The version published on the website at the time of placing the order shall govern the transaction.