QuidLab Warranty Policy
Limited Warranty
Thank you for choosing QuidLab. Every QuidLab power bank is designed and tested to deliver reliable performance. To ensure complete peace of mind, all QuidLab power banks are covered under a 6-Month Limited Manufacturer Warranty from the date of purchase.
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Warranty Coverage
This warranty covers manufacturing defects under normal usage, including:
* Battery performance issues due to manufacturing defects
* Charging malfunction caused by internal hardware failure
* Built-in cable malfunction (where applicable)
* USB ports or charging port defects
* Display or indicator malfunction
* Internal circuit failure
* Manufacturing-related component defects
If a product is found to have a manufacturing defect during the warranty period, QuidLab will repair or replace the product at its sole discretion.
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What Is Not Covered
The warranty does not cover damage caused by:
* Physical damage, dents, cracks, scratches, or broken parts
* Water, liquid, moisture, or fire damage
* Accidental drops or impact
* Normal wear and tear
* Improper usage, misuse, negligence, or unauthorized modifications
* Use with incompatible accessories or chargers
* Power surges or electrical damage
* Cosmetic damage that does not affect product functionality
* Products with removed, altered, or damaged serial numbers
* Damage caused during transportation after delivery
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Warranty Eligibility
To claim warranty service, customers must provide:
* Original purchase invoice or order confirmation
* Product serial number (if applicable)
* Clear images or videos showing the issue
* Product purchased from QuidLab or an authorized seller
Products without valid proof of purchase may not be eligible for warranty.
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Warranty Claim Process
1. Contact QuidLab Customer Support.
2. Share your order details, invoice, and a brief description of the issue.
3. Our technical team may request images or videos to diagnose the problem.
4. If the product qualifies under warranty, instructions for repair or replacement will be provided.
5. Once the defective product is received and inspected, the replacement or repaired unit will be dispatched.
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Replacement Policy
* Replacement products may be new or refurbished, meeting QuidLab’s quality standards.
* If the original model is unavailable, an equivalent model of equal or higher value may be provided.
* Replacement products continue under the original warranty period and do not receive a new warranty.
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Shipping
* Customers are responsible for shipping the product to the designated service center unless otherwise specified.
* QuidLab will bear the cost of shipping the repaired or replacement product back to the customer.
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Important Safety Guidelines
To ensure optimal performance and maintain warranty validity:
* Use certified charging adapters and cables.
* Do not expose the power bank to water, excessive heat, or direct sunlight.
* Do not disassemble or attempt to repair the product yourself.
* Store the product in a cool, dry place.
* Keep away from children and flammable materials.
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Limitation of Liability
QuidLab shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of business, or damage to connected devices arising from the use or inability to use the product. Liability is limited to the purchase value of the product.
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Customer Support
For warranty claims or product assistance, please contact:
QuidLab Customer Support
* 📧 Email: www.quidlablifestyle@gmail.com
* 🌐 Website: www.quidlab.in
* 🕒 Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM (IST)
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Our Commitment
At QuidLab, we stand behind every product we create. If your power bank experiences a manufacturing defect within the warranty period, we’ll make it right quickly, fairly, and with minimal hassle. Your trust powers our innovation.